10 years of Ark2016–2026
Our work · Case study

A new front door for The Exchange.

The Exchange · Reception sign and tenant directory, Harrogate

Halo-lit reception lettering, a tenant directory and a refreshed lift lobby for The Exchange, an office building in Harrogate with tenants across ten floors.

Reception at The Exchange, Harrogate: halo-lit letters on the wall behind a curved white desk, with the tenant directory to the left
The finished job
At a glance
Client
The Exchange
Location
Harrogate
Sector
Corporate & offices
Scope
Reception sign, tenant directory, lift lobby

The brief

The Exchange is an office building in Harrogate with tenants on ten floors. Its ground floor lobby was being refurbished, and the signage had to match the new reception: the building’s name behind the desk, and a directory that shows visitors where to go.

We worked from the architect’s elevations for the lobby, so the lettering and the directory sat exactly where the new design put them.

The name sign is halo lit. Black letters stand 45 mm off the wall with cool white LEDs behind them, so the name glows softly against the wall rather than shining at visitors.

The directory had to be easy to keep up to date. The floor numbers are raised acrylic and the tenant names are vinyl, so names can be changed as tenants come and go without remaking the sign. We proofed two layouts before the final design was agreed.

In the lift lobby, the dated timber panels were covered with a concrete-effect finish to bring them in line with the new reception.

Proofs and design

Drawn before it’s made.

Every job starts with a visual and drawings for the client to approve. Production starts once the proof is signed off.

Drawing of THE EXCHANGE lettering: front elevation 2600 mm wide with a 180 mm cap height, side section 45 mm deep, fixing detail and a lit example
The reception sign drawing: elevation, side section, fixing detail and how it looks lit.
Two directory layouts drawn to scale: floor numbers with lines and tenant names on a stone background, and the same on black floor panels
Two directory layouts we proofed, drawn to scale on the wall. The final design moved on from both.
The spec

What we made.

Reception lettering

  • THE EXCHANGE, 2600 mm wide with a 180 mm cap height
  • Built-up letters 45 mm deep, painted RAL 9005 black satin
  • Diffuser polycarbonate backtrays with cool white LEDs for a halo glow
  • Stainless steel rear stud fixings, installed by our team

Tenant directory

  • Folded aluminium tray sign, powder coated
  • Floor numbers in raised 5 mm matt black acrylic
  • Tenant names in vinyl, easy to change

Lift lobby

  • Concrete-effect finish over the existing timber wall panels
The finished job

Made and fitted.

Before and after

The difference.

The lift lobby before, with orange timber wall panels between the lifts
Before: timber panels between the lifts.
The lift lobby after, with pale concrete-effect walls between the lifts
After: the concrete-effect finish.

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